Ordering Questions

How long it takes to complete my order?

Your item will be produced and ready to ship in 2-4 business days. (Does not include weekends or postal holidays)

What if I forgot to check my info for buckle/snap engraving?

Please double check for accuracy as personalized items are not returnable or exchangeable.

Is the product we receive look exactly like the photos shown?

Yes, it will looks actually the same. But please bear in mind that photo may slightly different from actual item in terms of color due to the monitor's display. We cannot guarantee that the color you see accurately portrays the true color of the product.

Shipping and Returns

How long does shipping normally take?

Delivery time is not guaranteed. The above are estimated time required by the postal service and does not include the processing time of the Customs in the destination country. In some cases the local Customs office of your country may require additional documents and time to have your package cleared, and this may also cause further delay on the delivery.

Do you offer free shipping?

Yes, customer get free shipping worldwide.

Does Do You Love Dogs guarantee it's products?

If you discover a fault with the item(s), we will be happy to replace your item(s) free of charge. Please contact us within seven days of receiving your order.

What if the size I order doesn’t fit my dog?

If the size you ordered did not fit your pup or you would prefer a different width, we can offer you 50% off a new item.